Financial Policy We will be happy to discuss our service rates with you at any time. We want you to understand our fees and be satisfied they are reasonable and equitable.  Payment is due at the time of service.  We will provide a statement to you itemizing services  that were rendered.   Insurance Billing Unless we are a contracted provider with your insurance company (see below), or your insurance company will contract with us on an individual basis, financial responsibility for the services rendered rests with the client and/or their family.  You must inform us if you would like our office and therapists to provide documentation for you to submit to your insurance company. If your insurance company requires additional correspondence or documentation it can be provided.  You will be billed an hourly therapy rate by 15 minute increments for any additional reports, progress documentation or additional billing as requested by your insurance provider. We are in the process of seeking affiliation and provider status with a number of insurance companies in California.  Please speak with our office manager for our most up to date affiliations. Phone Consultation Any phone calls that are necessary, including calls to medical doctors, teachers or outside agencies lasting less than 15 minutes  are free of charge. You will be billed an hourly therapy rate by 15 minute increments for any additional time exceeding the initial 15 minutes. IEP’s We are happy to attend your child’s IEP if your request can be arranged without interruption of another child’s treatment.   The hourly therapy fee will be billed to you for this service.   Appointment Policy We request that your child be symptom free from any illness for at least 24 hours prior to their therapy session.  If your child has been ill with a fever, vomiting or diarrhea please be considerate of other families and our therapists and cancel or reschedule your appointment.  In return we will make every effort to give you 24 hour notice due to therapist illness or reschedule your therapy appointment.A regularly scheduled appointment that is canceled must have a scheduled make up appointment prior to the end of the same billing month or a staffing rate will be charged for the missed appointment. Insurance Companies We Are Providers For HealthNet of California Medi-Cal Cal Optima Blue Shield Optum Health (United Healthcare, Align Networks)